Say you hire a plumbing company to install a new toilet. After finishing the job, they pack up and leave. However, you notice that they didn’t work with care, and now your walls and floors are waterlogged. No doubt this would be frustrating, but there are steps you can take to remediate the problem. Dial One Johnson Plumbing, Cooling & Heating will cover some basic steps on what to do when a plumber causes water damage.
Examples of Water Damage a Plumber Could Cause
The good news is that the vast majority of plumbing professionals do a good job and won’t cause damage. However, accidents can happen, and even a pro can mess up sometimes. Examples of contractor negligence that can cause water damage include:
- Not connecting drainage pipes
- Rushing a repair job
- Improper pipe installation
- Not properly connecting water-using appliances (e.g., dishwasher, washing machine, etc.)
Steps to Take If a Plumber Causes Water Damage
Below is a quick series of steps explaining what to do when a plumber causes water damage in your home.
Assess the Extent of the Damage
First, you need to assess how much water damage there is. Check for visible signs of an issue, like discoloration or damaged drywall. If possible, locate the source of the leak and turn the water source off to prevent even worse damage from occurring.
Contact the Plumber
Next, you should call the plumbing company and notify them about the damage. In many cases, plumbers provide warranties on their work, so it’s important to give them a chance to fix their mistakes. Contact the company and explain the situation to them with all the details.
Document Damage
Before you start cleaning up and trying to minimize the damage, take pictures and document everything. If you are going to make a claim with your insurance company, you need extensive documentation so the adjuster can make the right decision. Take multiple pictures of the damage from different perspectives and take videos of the affected area. The more thorough your documentation, the smoother the insurance claims process will be.
Call Your Insurance Company
Once you have the right documentation, you can contact your insurance company. Homeowner’s insurance policies will usually cover unexpected water damage from appliances or plumbing as long as it’s not caused by the homeowner’s negligence. You can call your insurance company, explain the situation, and give them the contractor’s contact information.
Clean Up
Once you have documented the damage and contacted your insurance company, you can take more active steps to clean up the mess. Remove larger items from the area that can be salvaged, such as furniture, and try to get rid of as much standing water as you can. You can also contact a water damage restoration company for water damage mitigation services if necessary.
File a Complaint (If Necessary)
If the contractor won’t respond or won’t take accountability for any damages caused, you can make a complaint to your state’s licensing board. You can also talk to an attorney if you are unsure about what to do when a plumber causes water damage in your home.
How Homeowners Can Protect Themselves
Water damage is frustrating, especially when it’s caused by someone who is supposed to be a professional. Below are some additional steps homeowners can take to minimize the chances of a contractor causing water leak damage:
- Before hiring a contractor, check their online presence and look for reviews and testimonials from previous customers.
- Ask the contractor if they carry plumber liability insurance and workers’ compensation insurance. These coverages can protect you if the contractor causes damages or a worker injures themselves in your home.
- Check with the state licensing board to see if your contractor has the proper licenses and certifications.
- Double-check your homeowner’s insurance policy and what kind of water damage it covers.
- Get regular plumbing maintenance and regularly inspect your plumbing fixtures. The better shape your plumbing is in, the less likely it is that there will be unexpected damages when contractors are working.
5-Star Plumbing & HVAC Services
Call Dial One Johnson Plumbing, Cooling & Heating in Cedar Hill, TX, at 972-291-0740.