Client: Greg L
The Problem
One chilly January morning, Greg woke up to an unpleasant plumbing repair: his toilet was “running”. His toilet continued to leak water into the toilet bowl, causing the tank to constantly drain and refill with water over and over. This causes massive water usage. Depending on the severity of the leak, a running toilet can waste anywhere from 1 to 6 gallons of water per minute, which equates to 60 to 360 gallons per hour. Over time, this can lead to thousands of gallons wasted each day if not addressed promptly. Greg tried to quickly turn off the water supply but the water stop was 30 years old and no longer working to turn the water off. He was worried about the cost of high water usage, and possible damage to his home if the stop wouldn’t work during an emergency, not to mention the unknow cost of a plumbing repair. That’s when he called us for help.
The Solution
1. Immediate Response to Plumbing Repair
- Our team arrived at Greg’s home within 90 minutes of his call.
- We provided a thorough inspection to assess the source of the toilet leak and identify potential options for repair or replacement for both the toilet and the emergency water stop.
2. Expert Service
- We repaired the toilet by replacing the damaged components in the tank.
- We replaced the emergency water stops to ensure that in the event of future leaking or flooding, the stops will effectively stop the incoming flow of water.
- Checked the rest of the plumbing system to ensure no other leaks or damage.
3. Restoration Assistance
- We advised the family on next steps for water damage mitigation, recommending a trusted local restoration company.
4. Preventive Education
- Before leaving, we shared tips on how an annual plumbing inspection can often catch emerging problems like these before they become serious enough to turn into plumbing repairs.
The Outcome
- Timely Repair: With replaced toilet components and new emergency water stop, Greg’s plumbing repair was fully resolved within 2 hours of our arrival.
- Peace of Mind: Greg was relieved to know their plumbing system was secure and prepared for future use.
- Minimal Cost for Water Waste: Thanks to the quick response, the cost for high water usage was minimal, and repairs were less extensive than they feared.
Customer Testimonial
“I called Dial 1 at 9:30 this morning. I had a “running” toilet and a 30-year old shut-off valve that would not turn off. Everything was fixed by noon today. Great company. Great service. Fair price!!♥️♥️♥️ “
Greg L. 1/13/24
Key Takeaways
- Speed Matters: Our 24/7 emergency services ensure homeowners aren’t left dealing with plumbing repairs alone.
- Preventive Care: Educating homeowners on simple preventive measures and the benefit of a yearly plumbing inspection can save them from costly repairs.
- Community Trust: Families like Greg’s can rely on us for both immediate solutions and long-term peace of mind.
If you’re facing a plumbing repair, plumbing emergency, or want to winterize your home, call Dial One Johnson Plumbing, Cooling, and Heating today at 972-291-0740. Let us help you protect your home and family.
